Copyright and content takedown policy

Draft: under legal review. The version that applies to you is the one accepted in the app.

dpow.app is run by DPOW Group Ltd (company number 17276695, registered office 71-75 Shelton Street, Covent Garden, London WC2H 9JQ), "we". Our customers upload and publish their own project content: documents, drawings, photographs, registers and reports. Most of it sits in the customer's own Microsoft 365 SharePoint; some is held by us (see our Security page), and some is shown to the customer's clients through client portals. We do not check this content before it is uploaded or published.

If you believe content on dpow.app infringes your copyright, design right, database right, trade mark or other rights, or is otherwise unlawful, this policy explains how to tell us and what we will do.

1. How to report

Email pc at dpow.co.uk with the subject line "Takedown notice", or write to DPOW Group Ltd at the registered office above.

2. What to include

So that we can act quickly, please include:

1. your name, address, email address and phone number, and if you act for someone else, who and in what capacity;
2. the work or right you say is infringed (for example the drawing, document, photograph or trade mark), and evidence that you own it or are authorised to act for the owner;
3. exactly where the content appears: the web address, the client portal address, or a screenshot showing it;
4. why you believe it infringes your rights or is unlawful, and why no permission, licence or legal exception applies;
5. a statement that the information in your notice is accurate to the best of your knowledge and belief;
6. your signature (typed is fine) and the date.

If your notice is incomplete we will tell you what is missing. We may not be able to act until we have it.

Making a knowingly false or misleading notice may expose you to legal liability, including to the person whose content is affected.

3. What we do

1. Acknowledge your notice within 2 working days.
2. Assess it. If the content is on a page or portal we host, we identify the customer organisation that uploaded or published it.
3. Act expeditiously. If the notice is complete and the content appears to infringe or be unlawful, we will remove or disable access to it, or require the customer to do so, promptly. Where the content is clearly unlawful or harmful we may act first and contact the customer afterwards.
4. Tell the customer whose content is affected, and give them a copy of the notice.
5. Tell you what we have done.

Content that is held only in the customer's own SharePoint is under the customer's control, not ours. In that case we will pass your notice to the customer and ask them to deal with it, and we may suspend dpow.app's access to or display of that content (for example in a client portal) while they do.

We may decline to act on a notice that is incomplete, appears to be made in bad faith, or concerns a dispute between parties to a project that is better resolved between them or by a court. We will tell you if we decline, and why.

4. Counter notice

If your content was removed or disabled and you believe this was a mistake, or that you have the right to use it, your organisation's admin can send a counter notice to pc at dpow.co.uk, including:

1. your name, organisation and contact details;
2. the content that was removed and where it was;
3. why you believe the removal was a mistake or that you have the right to use the content (for example a licence from the owner, or your contract with the client);
4. a statement that the information is accurate to the best of your knowledge and belief;
5. your signature and the date.

We will send a copy of the counter notice to the person who made the original notice. If they do not tell us within 10 working days that they have started legal proceedings, or have otherwise produced evidence that satisfies us, we may restore the content. We are not obliged to restore content, and we will not decide who owns the rights: that is a matter between you and the complainant, or for a court.

5. Repeat infringers

We may suspend or end the access of any user or customer organisation that repeatedly uploads or publishes content that infringes others' rights, under the Terms and our Acceptable use policy. In deciding, we consider the number of valid notices, how serious they were, and whether the customer acted promptly when told.

6. Court orders and the authorities

We comply with orders of a UK court and lawful requests from the police and regulators. Nothing in this policy limits what a court may order.

7. Our own content

If you believe content on dpow's own website or marketing (rather than customer content) uses your work without permission, the same address applies, and we will review it and respond.

8. Changes

We may update this policy. The date at the top shows when it last changed.